In the rare occurrence that your order is lost during transit or fails to reach you within the stipulated timeframe, we’re here to assist you. Kindly send us an email to [store_emai] and we’ll promptly initiate an investigation and appropriate action to resolve the issue.
If your order has any problems, please send us an email within 7 days from the delivery date. We accept returned items only when they are in their original condition, unused and unwash
We accept return requests in the below circumstances:
- Wrong size/ color/ items
- Damaged items
- Torn, dirty item
- Other mistake caused by us
If your order is eligible for return, we’ll send you an email to guide you on the next step to return it.
After we receive your order and find that they are eligible for a refund, we’ll process a full refund to your account within 2 business days.
Late or missing refund
If you find that your refund is taking longer to process than expected, please follow these steps: Verify your bank or credit card statement to confirm if the refund has been processed.
If, after following the above step, the refund is still not received, kindly send us an email to [email protected]
Please follow our return policy to return the original item and then place a new order for the replacement. Please note that the return policy criteria mentioned in section 2 apply to exchanges as well.